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Return Policy
Customer’s satisfaction is our top priority and relentless pursuit. We’re willing to establish and maintain a long-term friendly relationship with our customers. We offer a perfect sales service for our customers. We’re always ready to solve the problems that arise at any time.
 
We accept returns for exchange or refund only for the following reasons:
 
1.Shipping errors.
 
2.No man-made or unreasonable damage.
 
There are three points you must pay attention to if you really want to have a refund or exchange.
 
1) Product Quality (including the system, the cover, etc)
If you find there are some problems about the quality of our phones after your receipt, such as system down, keyboard error, scratches on the phone, etc, you need to contact our service team and send the images of the phone to us so that we can get the confirmation of that.
  
2) Once the refund or the exchange is inevitable, you need to send the images of our phone because we need to confirm the phone is unused and the tags are perfect. Note: if the tags on the phone are torn up, we cannot make a refund for you.
  
3) You’re requested to send an email and explain the detailed reasons why you want to return the products. We will reply to you and tell you how to return the products to us. Don’t return the package to the sender. We can’t receive the package if you send them with the sender’s address. You must contact us in advance in order to receive a refund or replacement.
 
You must return your phone(s) on condition that the phone(s) stays new and unused within 21 days of receipt for refund, and with all tags attached. You must pay for the freight by yourself and provide us with a tracking number for a replacement/refund to be issued.

You may return new, unopened items for store credit / refund, less a 20% restocking fee, within 15 business days of delivery. All returned products must be in their original packaging with all included accessories intact. If you state that the phone is defected, and upon returning our Expert Tech Team declares the phone to be in full-working condition, the phone shall be sent back at your expense; a refund will not be issued.

Products returned in other than original condition will be subject to a 25% minimum restocking fee.

For all returns, the buyer must contact Customer Services in writing to describe reason for returns.

The buyer shall be responsible for all shipping, insurance, and handling charges (where applicable) when returning the items to Customer Services for exchange or credit. Shipping and handling fees shall not be credited.

The buyer shall also be responsible for all shipping, insurance, and handling charges (where applicable) when Luxurous.com returns the replaced items to the buyer.

Luxurous.com shall not be responsible for losses and breakage during the return shipping process. It is highly recommended that the buyer use a traceable mean to ship the product and purchase shipping insurance.

We'll notify you by email once we've received and processed your returned item. We typically process your returned items within 3 to 5 days of receiving them.

If a phone arrives physically damaged or is DOA (dead on arrival) please let the delivery company know first; it is best to unpack the parcel in front of the delivery guy. They should know and admit that the phone was damaged in transit. Only then can you submit photos of the damages to us, so that we can claim the payout and send you another new phone immediately.

Products received later than 10 days from order cannot be accepted for return and NO refunds will be given. After this period the mobile is subject to GUARANTEE REPAIRS ONLY.


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